Information Technology Associate - Solution Center
6014315
Headquarters - Elk Grove
California Correctional Health Care Services
Northern California
Full Time
Until Filled
Information Technology Associate - Solution Center
$54,192 - $95,976 Annual Range
CCHCS seeks to fill multiple permanent/full-time Information Technology Associate position in the Information Technology Services Division.
Under the general supervision of the Solution Center Manager, Information Technology (IT) Supervisor II, the IT Associate performs a variety of journey level tasks in connection with the analysis, installation, implementation and support of IT services and systems. This position will serve as part of the 1st level support Solution Center IT help desk. Primary tasks include answering customer calls, monitoring and responding to requests received through the IT helpdesk, documenting, troubleshooting, and tracking service disruptions throughout the enterprise. This position requires problem solving while using Information Technology infrastructure Library (ITIL) based service management guidelines as well as industry best practices. The incumbent must maintain a customer-friendly and professional attitude during all contacts. The incumbent must maintain confidentiality of information acquired while performing job duties, demonstrate ethical behavior and work cooperatively with others. Occasional travel to institutions and after hours support of California Correctional Health Care Services (CCHCS) software applications and systems may be required due to Operational need.
Please note: It is up to the hiring authority to accept Training and Development (T&D) assignments. If you are interested in a T&D assignment, you are not required to meet MQs; however, you must indicate T&D as your eligibility when applying.
This position is posted until filled. The internal cutoff dates for applications are:
Under the general supervision of the Solution Center Manager, Information Technology (IT) Supervisor II, the IT Associate performs a variety of journey level tasks in connection with the analysis, installation, implementation and support of IT services and systems. This position will serve as part of the 1st level support Solution Center IT help desk. Primary tasks include answering customer calls, monitoring and responding to requests received through the IT helpdesk, documenting, troubleshooting, and tracking service disruptions throughout the enterprise. This position requires problem solving while using Information Technology infrastructure Library (ITIL) based service management guidelines as well as industry best practices. The incumbent must maintain a customer-friendly and professional attitude during all contacts. The incumbent must maintain confidentiality of information acquired while performing job duties, demonstrate ethical behavior and work cooperatively with others. Occasional travel to institutions and after hours support of California Correctional Health Care Services (CCHCS) software applications and systems may be required due to Operational need.
Please note: It is up to the hiring authority to accept Training and Development (T&D) assignments. If you are interested in a T&D assignment, you are not required to meet MQs; however, you must indicate T&D as your eligibility when applying.
This position is posted until filled. The internal cutoff dates for applications are:
- 12/6/22
- 12/20/22
- 1/4/23
- 1/18/23
- 2/1/23
Please apply here: https://www.calcareers.ca.gov/CalHrPublic/Jobs/JobPosting.aspx?JobControlId=341687
Please review the appropriate bulletin/assessment on the Bulletin for the Minimum Qualifications and, if qualified, complete the Assessment according to the instructions.
How To Apply: You may apply for this position by clicking “Apply Now” on the top or bottom of this page.
Contact Lee.Lor@cdcr.ca.gov or 279-800-6452 for your questions regarding the application process, and status of your application.
"CCHCS uses E-Verify in its hiring practices to achieve a lawful workforce. For more information about E-Verify, please go towww.e-verify.gov."
EOE.